UCLA Health

(STAND Program)

UX Research

Improving Student Registration and Mental Health Screening

Summary

The STAND program is a part of a large UCLA research initiative that provides screening and mental health treatment for students according to their level of depression or anxiety. As a treatment network consistently seeking to innovate, they needed help figuring out the needs of students interested in or apart of the the treatment study and improve their experience when they register for the program. To inform the design strategy for an upcoming redesign of the program’s website and online registration process, I implemented UX research methods including story mapping, competitor research, usability testing, and user interviews

Project Overiew

  • Review registration and screening process, continuously brainstorm new process through mapping out user journey

  • Gather insight on student needs, pain points, and general outlook of program

  • Implement and propose solutions to entire team factoring in competitive research and participant feedback

  • Validate strategies through continuous user testing and report any technical bugs

Project Timeline